Thank you for trusting us with your order! This product is shipped directly from the manufacturing warehouse to get to customers all over the U.S. as soon as possible!

While many of our products are prepared and shipped out within 48 hours, some of our items are built to order or require custom pieces that could take 2-6 weeks to prepare before shipping! Please contact us at service@basketballhoop.com for a delivery ETA if you have a strict timeline.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at service@basketballhoop.com

If your return request is accepted, it will be up to you as the buyer to return the item in its original packaging, unworn and unused. You as the buyer will be responsible for paying the return shipping. We may be able to assist you in scheduling a pickup for return but the payment will still be your responsibility. You can always contact us for any return question at service@basketballhoop.com 

All products are subject to a minimum 15% restocking fee based on the quality of the returned product and packaging.

Items opened, tested, used, or any other non-new condition may be eligible for return based on the manufacturer's return policy.

Shipping Damages and Issues
You must inspect your order upon reception and refuse delivery if you see damage. DO NOT sign for delivery if there is apparent damage to the product. If you sign for the delivery and later claim shipping damage, there is very little we can do to help. 

If your order does not require signing at delivery and is instead just dropped off at doorstep with damage, contact us immediately with photos of the damaged boxes. 

If your item(s) is defective, damaged or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, or multiple product bundle discounts.